FAQ
Frequently Asked Questions
Is your jewellery genuine 925 sterling silver?
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Absolutely. Every SPJ Silver piece is crafted from solid 925 sterling silver — 92.5% pure silver — and is BIS Hallmarked for guaranteed purity. We never sell silver-plated or imitation jewellery, only authentic, expertly finished sterling silver.
What is the return process?
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To initiate a return, contact us within 7 days of delivery via the contact form below. Our team will arrange a reverse pickup. Once the piece is received and inspected, refunds are processed within 5–7 business days to your original payment method. For hygiene reasons, earrings and personalised or custom-engraved pieces are non-returnable.
Do you offer Cash on Delivery?
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Yes, COD is available across most pin codes in India. COD refunds for returns are processed via bank transfer — you'll need to provide your account details when raising a return request.
How do I track my order?
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Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also log in to your account and visit the Orders section to check real-time status.
How is my jewellery packaged?
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Every order arrives in an elegant SPJ Silver jewellery box with a protective pouch and a polishing cloth, packed securely so your pieces reach you safe and pristine — gift-ready straight out of the package.
How should I care for my silver jewellery?
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Keep it dry and store each piece separately in its pouch or box. Remove jewellery before bathing, swimming, exercising or applying perfume and lotion, and gently buff with the included polishing cloth to restore shine. Avoid harsh chemicals to keep your silver bright for years.